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VictoryStore.com
Frequently Asked Questions





Q: What payment options can I use?

A: Agents may check out using PayPal, eCheck (pay with a check online), Mastercard, Visa or American Express. You may also mail a check, but your product will not be shipped until the check has arrived. Managers, have the option to be invoiced. This action has been pre-approved and will require your unique username and password.



Q: What is your return policy?

A: If you need to cancel your order and we've already begun layout and pre-press work, there will be a $40 cancellation fee charged. Orders that are canceled after production, due to no fault of VictoryStore.com's, will incur a fee of 50% of the order total.

If you experience problems with your product after delivery, you have 72 hours to contact us with the nature of the defect or shortage. After that time, we cannot guarantee your replacement.



Q: How do I add multiple products to my shopping cart?

A: After choosing your first item and logging into your shopping cart to add it, you then go back to the Mel Foster store home page and choose your next item. (We apologize; the “Continue Shopping” button is not able to bring you back there at this time) As long as you are logged into your cart, anything you add will remain in the cart until you delete it or complete this order.



Q: What if I don't want to order online, may I speak to a real person?

A: Sure, just call our toll free customer service line at 866-241-2295 and a VictoryStore.com customer service representative will be happy to assist you. Hours are 8 AM – 7 PM CST. Please note that using the online system will put your order into production faster than dealing with a representative who will handle all the procedures by hand for you. (For the purpose of our business agreement, orders should be placed online, unless there is some issue that prevents that transaction.)



Q: What are my shipping/picking options?

A: We offer UPS and US Postal service. The advantage of using UPS is that it is faster than USPS and also provides you a tracking code so that you are able to track your order as soon as it is logged in to the drivers system at pick up. The disadvantage is that it's a little more expensive than using the postal service.

Your other option is pick up at our facilities – 5200 SW 30th Street, conveniently located right off I-280, at the Hwy 22 intersection. Or, we also offer delivery on a limited basis to your 4 metro offices: Rock Island/Moline, Kimberly, Bettendorf, I-74.

Choose pick up as your delivery option when you check out, then please indicate your pick up location preference in the comments section before you check out.



Q: May I purchase other items not related to signage?

A: Yes, VictoryStore.com is one of the largest sellers of Realtor products in the United States. We will offer lock boxes, brochure boxes, and many other items. Over time, more products will be added.




Q: How do I get my photo in the online design system?

A: VictoryStore.com will upload your photo into the online design system if you or the office you work for provides us with a 300 dpi digital file or if you deliver a hard copy we will scan and upload. If there is a specific way you want it cropped, please indicate that on the hard copy or provide the digital copy pre-cropped for us.




Q: What Browser should I use to upload my picture and design my sign?

A: The online design system will work in both Firefox (preferred browser) and Internet Explorer. We are currently fixing a 'bug' that is preventing it from working in IE, but we expect to have it resolved shortly.


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5200 SW 30th St.
Davenport, Iowa 52802
(866) 241-2295 * (563) 884-4446 (Fax)